Items Are Missing From My Order, What Can I Do?

Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
SunFounder made a mistake: On rare occasions, an item may be missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.

How do I return an item?

Please contact our customer service via email to FOR help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.
We will arrange a reshipment or refund after receiving your returned items. 
Refund time is within 3 working days, the refund will come to your account according to your payment method
Contact customer service for return address (Customer support email:
After receipt consumers can apply for return within 7 days 

My Products Have Stopped Working Correctly

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to
If it is outside of warranty we may still be able to offer replacement parts.
1. If find faulty products, customer can either return their order for a refund or exchange it for other products for up to 30 days from the purchase date. Returned or exchanged products must be in the condition customer received them and in the original box and/or packaging. Customer agrees to pay for the return shipping cost on exchanges and returns and we will reimburse this cost upon verification of a fault with the product.

2.If return reason is not related to product quality problem, all of the return fee (such as shipping cost, import tax in Shanghai, handling fee etc.) should be paid by customer side.

3.We provide 1 year for repair free of charge on SunFounder's products since the purchase date. If customer need their products to be repaired during usage, please contact us asap according to the standard after-sales service procedures stated in this page. The return fee needs to be paid by the customer.

I received an incorrect item.

1. Please email us with the order number and the items you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms the item is incorrect, we will provide information related to the return.
4. Once we receive the incorrect item, we will begin processing the correct item for you. 
If your item was damaged during shipping, you are entitled to a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. And we recommend that you can check your parcel before signing and if you find that the item was damaged during shipping, you can reject it and contact us.

Item is not as described.

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.