Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Sunfounder made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.
We will arrange reshipment or refund after receiving your returned items.
Refund time is within 3 working days, refund will come to your account according to your payment method
Contact customer service for return address (Customer support email: email@example.com)
After receipt consumers can apply for return within 45 days
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to firstname.lastname@example.org.
If it is outside of warranty we may still be able to offer repairs or replacement parts.
1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.