Contact Us

Kindly reminder: SunFounder has NO offline retail stores; you can view and purchase our products under SHOP and have goods SHIPPED and DELIVERED to your address.

Any visits are NOT recommended to our office and factory. Free technical support is provided for our products, including the user manual included in the package you receive and video tutorials under VIDEO and related instruction or datasheet documentations under WIKI on our website. If you have any technical questions, please post topics under FORUM and our engineer will help you as quick as possible. But we DO NOT RECOMMEND emails or phone calls for TECHNICAL issues.


 

 

 


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    • PLEASE CONTACT US BEFORE RETURNING ANY PACKAGE!

      Please note that only returns of UNOPENED kits and products are accepted, and the application for return should be done WITHIN 30 days of receipt. Returns are not accepted if it's been 3 months since the order’s shipped. Customers are responsible for the shipping costs for return, if the product is good when it arrives. We will charge a 5% fee for re-inventory if the returned item values $500 or higher. Reasonable business is highly appreciated in any deal. For any issues, feel free to contact us and we'll try our best to help!

    • Because our shipping system is automated, we cannot add or remove items from existing orders. If your order hasn’t shipped yet, we may be able to cancel and refund it so that you can create a new order with all the items you would like. Please contact us if you would like us to cancel your order.

      If we cancel your order we cannot guarantee that the products in your original order will still be in stock when you decide to place another order. 

    • If your order hasn’t been processed for shipment, we may be able to cancel it. 

      If we cancel your order we cannot guarantee that the products in your original order will still be in stock when you decide to place another order.  

      Please contact us ASAP

    • To get a copy of your invoice, please sign in on Sunfounder.com by the button on the upper right corner. Once logged in, click My Account to view My Order, then click View Order. To get a printable copy of an invoice, click Invoice next to the Shipments.
      If your order was placed under guest checkout, you need to check the order processing.We will send the invoice to your mailbox after the order is completed.

    • We take purchase orders from most places on the globe unless the logistics we use cannot ship the goods to your country.

      To place an order, you're recommended to sign up and have an account on our website so you can track the order status conveniently, or you can also just make the order as a guest. You can enter your location and Get a Quote to check the shipping rates underneath - whether free shipping or not, or Add to Cart / Add to wishlist. Before officially placing the order, please go to your wishlist and add the right-to-be-purchased items to cart. Then on the Shoping Cart page, confirm items to be paid for and their quantity, and click Proceed to Checkout. If you have a SunFounder account, you may check the status on Order Tracking; if you placed an order as a guest, you'll receive emails about the status.

      If you have problems about purchasing order, please send an email to support@sunfounder.com, or leave your message below with your name and email.

    • If you find any issues on sunfounder.com, you may report to us below. Please enter as many details as possible of the issue, so we can figure out the problem sooner and solve it earlier. Appreciate your support and we'll keep improving the website! 
       
      Operating System:

      Browser version:

    • SunFounder welcomes resellers and distributors online and offline in related sectors like electronics and education.

      If you have such channels and interest in becoming one of our distributors, please enter your information below including your store (name, address etc.)/website, predicted order amount/volume on our website, terms of payment, and your EMAIL ADDRESS. Or you can just send an email to distributor@sunfounder.com with the information attached and we'll reply you ASAP.

       

      Online/Retail store website:

      Sunfounder.com account email address:

      1. Can you place orders $250 and over each time?

      Yes: No:

      2. Can you pay via:

      PayPal:
      Credit Card:

      Do you have a UPS account (not required, but helpful)

      Yes: No:

      Additional questions/comments: