How Can I Trace My Order?

You can track your order when the statue of the order is 'complete' or contact us via email for the tracking number.

Complete: Once your order is 'Complete', you will receive an email from us. In this email, there will be the shipping information for your order, as well as the carrier
 

How Do I Change My Delivery Address?

 Please contact us as soon as you realize that you need to change the delivery address as we cannot change the address once the order is shipped out. Contact Customer Service ( or email to service@sunfounder.com) Now!
 
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
Airmail and Airmail with tracking number: 
Delivery time: 10-30 working days
You can track on http://www.17track.net/index_en.shtml

EMS:
Delivery time: 6-10 working days  

You can track on http://www.ems.com/

DHL:
Delivery time: 3-8 working days

You can track on http://www.dhl.com/

UPS:
Delivery time: 3-7 working days

You can track on http://www.ups.com/

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click to the check out page, and then you can find shipping prices for different shipping services.
 

How Do I Cancel An Order?

 Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to service@sunfounder.com!
 

How Do I Get My Order Status?

 You can find out your order status in the "Order Details" page in your Sunfounder account.