1. From the Popup
After entering your email address in the popup, you will find the coupon code on the ‘Thank you’ page.
2. From the ‘Signup’ in the right corner of the website.
After signing up for your account, our system will send you an email with the coupon code.
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Click Contact Us or email to firstname.lastname@example.org Now!
Please contact us as soon as you realize you need to cancel. Click Contact Us or email to email@example.com Now!
GOT A SUNFOUNDER ACCOUNT?
Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.
I DON'T HAVE AN ACCOUNT YET
As soon as your order is packed and shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, please reach out to us at firstname.lastname@example.org, our sales staff will contact you ASAP.
- Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
- SunFounder made a mistake: On rare occasions an item maybe missed during packaging.
- Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.
Please contact our customer service via email to email@example.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.
We will arrange reshipment or refund after receiving your returned items.
Refund time is within 3 working days, refund will come to your account according to your payment method.
And please contact customer service for return address (email: firstname.lastname@example.org)
After receipt consumers can apply for return within 15 days
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to email@example.com.
If it is outside of warranty we may still be able to offer repairs or replacement parts.
1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.
STILL HAVE ANY QUESTIONS?
Contact us at firstname.lastname@example.org